FAQ
Buying On Reclaimed Architecture
Where can I update my user account?

To edit user profile, log into user account. Click on ' Account ' link in the top menu section. In the ensuing screen click ' Profile ' or ' Portfolio'  link located on the left hand side. Edit the details as desired and click ' Save Changes '.

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Where can I change my password?

Once logged in, click ' Account ' link in the top menu section. In the ensuing screen click on ' change password ' located on the left hand side of the screen. Enter the old password in the ' Old password ' field. Enter the new password in the ' Password ' field and confirm it by retyping it in the ' Confirm Password ' field. Both the passwords should match and in the case the password is updated to the newly entered password.

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How do I purchase an item?

To purchase an item on Reclaimed Architecture search the item database, find the desired item and click the ' Add to Cart ' button. Follow the on screen checkout instructions. Buyers must register with Reclaimed Architecture and agree with the sites ' Terms and Conditions of use '

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How do I track my order?

To track your order buyer should request tracking information from item seller(s). The sales trasaction is between buyer and seller. Reclaimed Architecture will not be able to provide buyer(s) with shipping information.

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Why am I required to register with the site before purchasing an item?

Buyers and sellers are required to register with Reclaimed Architecture before completing any transactions on the site. Reclaimed Architecture requires users to register due to the nature of the marketplace. We want both buyer and seller to read, understand, and agree to Reclaimed Architecture ' Terms and Conditions of use ' before conducting business transactions.

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Why are the items in my cart no longer available for purchase?

Reclaimed Architecture is a live marketplace. Items you have selected to purchase may have sold or had reduced quantity while in your shopping cart.

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What currency is used on the Reclaimed Architecture website?

Reclaimed Architecture is currently using the USD as its standard.

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What is PayPal?

PayPal is the faster, safer way to pay and get paid online, via mobile devices and in store. The service allows people to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With more than 123 million active accounts in 190 markets and 25 currencies around the world, PayPal enables global commerce. PayPal is an eBay (NASDAQ:EBAY) company. PayPal is headquartered in San Jose, Calif. and its international headquarters is located in Singapore. More information about the company can be found at www.paypal.com.

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Why is my credit card get declined during checkout?

 

Sometimes an order may be cancelled because a credit card is declined. Only your credit card issuer or financial institution can confirm the specific reason for a declined credit card. Possible reasons include:

The credit card number or experation date was incorrect when you tried to purchase item(s).

Insufficient funds on your credit card.

As a security measure, some credit card companies reject transactions when a large number of online purchases are attempted within a short period of time. This may occur if you’ve ordered multiple items from multiple sellers.

Some credit card companies reject international charges as a security measure. 

Technical issues originating with your bank or credit card company, or with our credit card processing services, can occasionally result in a declined card.

You attempted to use a VISA, MasterCard, or American Express. There may be terms and conditions specific to the card that prevented the transaction from completing.

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How am I protected as a buyer?

Reclaimed Architecture is a virtual marketplace connecting buyers and sellers of architectural salvage and reclaimed building materials. Transactions are between buyers and sellers. Reclaimed Architecture holds no accountability on transactions. Buyers and sellers are advised to read and understand the sites ' Terms and Conditions of use'.

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How do I search for an item?

To search for an item on Reclaimed Architecture enter item keywords in the search bar and scroll through the search results. Multiple pages of items may appear, scroll through multiple pages by clicking blue page buttons at the bottom of the screen.

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How do I contact the seller about an item or dispute?

To contact the seller of an item on Reclaimed Architecture click the ' Contact Seller ' button on the item page or on the sellers profile page. Here user can send the seller a private message.

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How long will it take to receive my purchased item(s)?

The time it will take to receive your purchased item(s) is up to the seller. We encourage our sellers to package items quickly and carefully as well as ship them quickly. Buyer should contact seller prior to purchasing item(s) if they have any concern with delivery times.

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Can I purchase an item prior to registering with Reclaimed Architecture website?

No, Buyers must register with Reclaimed Architecture before purchasing an item. Buyers must also agree to Reclaimed Architecture's ' Terms and Conditions of use'.

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Do I need to do anything after I receive my item(s)?

After receiving your order from seller(s) buyer may mark item as delivered in the ' My Orders ' section of their account.

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What if I receive my item(s) damaged or broken?

If user receives purchased item(s) damaged or broken buyer needs to contact the seller(s) and notify them immediately. It is up to the buyer and seller to resolve any disputes. If necessary Reclaimed Architectures administrative team will assist in dispute resolution. Reclaimed Architectures assistance in any dispute resolution is at their sole discretion.

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How do I resolve a dispute with a seller?

To resolve a dispute with a seller first try to resolve it directly with the seller. If the seller is unreasonable with resolving the issue notify the Reclaimed Architecture team through the ' Contact Us ' section. Reclaimed Architecture will review the dispute and at our sole discretion decide whether or not to get involved. Reclaimed Architecture holds no responsibility to resolve disputes between buyers and sellers.

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Do you have a mobile app?

Reclaimed Architecture does not currently have a mobile app, although we are looking forward to building one for user convenience.

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Can I purchase using my mobile device?

Yes, although Reclaimed Architecture does not currently have a mobile app our website is mobile friendly and secure.

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Do I have to have a Pay Pal account to purchase an item on Reclaimed Architecture?

No, you do not have to have a Pay Pal account to purchase an item on Reclaimed Architecture. When checking out and directed to the Secure Pay Pal checkout click the ' Checkout as Guest ' tab located under Pay Pal login. Pay Pal accepts all major credit cards.

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Why am I not receiving emails from Reclaimed Architecture?

Emails may be getting delivered to your spam folder, check here first and mark them as "not spam". If emails are not in your spam folder check your account settings and confirm your email address is entered correctly.

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I am trying to check out and it is asking me for shipping costs. What do I do?

When a seller has an item listed with freight delivery the buyer must contact the seller to get a freight quote. When checking out the buyer must enter the freight quote received from the seller in the shipping costs box in order to proceed.

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Selling On Reclaimed Architecture
Where can I change my password?

Once logged in, click ' Account ' link in the top menu section. In the ensuing screen click on ' change password ' located on the left hand side of the screen. Enter the old password in the ' Old password ' field. Enter the new password in the ' Password ' field and confirm it by retyping it in the ' Confirm Password ' field. Both the passwords should match and in the case the password is updated to the newly entered password.

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Where can I update my user information?

To edit user profile, click on. ' Account ' link in the top menu section. In the ensuing screen click ' Profile ' or ' Portfolio'  link located on the left hand side. Edit the details as desired and click ' Save Changes '.

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I am a seller. How will I sell my item(s) on your website?

To sell items on Reclaimed Architecture seller(s) must first register with the site. After completing registration log in to seller account. Click the ' Add Product ' tab on the left hand side of the screen. Fill in the required fields, add product images and shipping information. Save changes, your product will now be for sale on the site.

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How will I receive payment for the sale of item(s)?

When a seller sells item(s) on Reclaimed Architecture website the sale amount including shipping costs less the 8% sales commission will automatically be deposited into the seller(s) Pay Pal account. 

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What if some of my items do not fit into categories provided?

If seller(s) item(s) do not fit into provided categories list the item(s) in the miscellaneous category. Seller(s) can also contact the Reclaimed Architecture team and suggest adding a category. Our team will review the suggestion and decide appropriately.

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Do I need to pay to register for the Reclaimed Architecture website?

No, Reclaimed Architecture does not charge a registration fee or item listing fees.

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What is my shop's about section?

Sellers ' about ' section in user portfolio is a brief description of the sellers store front inside Reclaimed Architectures marketplace. User may leave this section blank. 

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What types of items can I sell on the Reclaimed Architecture website?

Reclaimed Architecture is a virtual marketplace to buy and sell architectural salvage and reclaimed building materials. At Reclaimed Architecture we enable our store owners to successfully grow through the use of our virtual marketplace while working closely with them to protect and promote their brand, complement their existing retail channels and facilitate smooth logistics.

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How do I list an item?

To list an item on Reclaimed Architecture first register with the site and log in to user account. Once logged into seller account click the ' Add Product ' tab on the left hand side. Fill in all required fields and add item images. Save changes, your item will now be for sale on Reclaimed Architecture.

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How do I edit an item listing?

To edit an item listing log in to seller account. Click the ' My Products ' tab on the left hand side. Click on product you wish to edit, make appropriate changes and save.

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How do I deactivate a listing?

To deactivate an item listing log in to seller account. Click the ' My Products ' tab on the left hand side. Click the delete item box on item you wish to delete. Save changes

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How do I mark an order as shipped?

To mark an order as shipped or canceled log in to you seller account, go to the ' My orders ' tab on the left hand side click on any order. Here you can change order status to shipped or canceled, you can also choose to notify the buyer of the order status change. Save changes

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Why do I have to have my Pay Pal account on file?

Buyers are required to have an active Pay Pal account on file in order to receive payment for item(s) sold on the Reclaimed Architecture website.

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How do I open a PayPal account?

There are 3 types of PayPal accounts: Personal, Premier, and Business.

Here's how you open a Personal or Premier PayPal account:


  1. Visit www.PayPal.com
  2. Click Sign Up at the top of the page.
  3. Select your country or region.
  4. Choose which account type you want and click Get Started.
  5. Enter your information, including your full email address, and choose a password (it must contain at least 8 characters and is case sensitive). You will need these to log in to your PayPal account.
  6. Click Agree and Create Account.
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What is Paypal?

PayPal is the faster, safer way to pay and get paid online, via mobile devices and in store. The service allows people to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With more than 123 million active accounts in 190 markets and 25 currencies around the world, PayPal enables global commerce. PayPal is an eBay (NASDAQ:EBAY) company. PayPal is headquartered in San Jose, Calif. and its international headquarters is located in Singapore. More information about the company can be found at www.paypal.com.

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What happens after I sell an item?

After seller sells item(s) on Reclaimed Architecture seller is expected to ship orders quickly, package products with care, and work with us to rapidly handle any issues that may arise.

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What are the selling fees?

Reclaimed Architecture does not charge membership fees or listing fees. We understand items listed on our site also remain for sale locally. If your item sells through Reclaimed Architecture we collect an 8% commisson on each sale. To become a seller on Reclaimed Architecture you must have a valid and current Pay Pal account. You will not incur any charges until an item is sold on Reclaimed Architecture, when an item is sold the 8% sales commision will be automatically deducted and the balance of the sale will be deposited into seller(s) Pay Pal account.

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Is there a fee to open a shop?

Reclaimed Architecture does not charge membership fees or listing fees, only a sales commission.

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How are the ' Featured Items ' chosen?

Feature Items are chosen by Reclaimed Architecture's administrative team. We select unique items that appeal to us. We update featured items weekly.

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Can I purchase using my mobile device?

Yes, although Reclaimed Architecture does not currently have a mobile app our website is mobile friendly and secure.

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Do you have a mobile app?

Reclaimed Architecture does not currently have a mobile app, although we are looking forward to building one for user convenience.

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Where can I change my password?

To change user password, click ' Account ' link in the top menu section. In the ensuing screen click on ' change password ' located on the left hand side of the screen. Enter the old password in the ' Old password ' field. Enter the new password in the ' Password ' field and confirm it by retyping it in the ' Confirm Password ' field. Both the passwords should match and in the case the password is updated to the newly entered password.

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How do I edit an items featured image?

To edit an items featured image log in to user seller account. Click the ' My Products ' tab on the left hand side. Click the product you want to edit. Delete the current featured image, upload  the new featured image into the first additional image box and save changes.

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Why am I not receiving emails from Reclaimed Architecture?

Emails may be getting delivered to your spam folder, check here first and mark them as "not spam". If emails are not in your spam folder check your account settings and confirm your email address is entered correctly.

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